Refund policy

Return
1) Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2) Initiating a Return: To initiate a return, please contact our customer support team at litchijewllery@gmail.com within 48 hours of receiving your order. Please provide your order number and reason for the return.
3) Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4) Refunds: Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.

7-Day Replacement Policy

We want you to love your purchase! If you receive a product that is damaged, defective, or incorrect, we’ve got you covered with our hassle-free replacement policy.

1. Return Policy

1.1 Eligibility

To be eligible for a return, the product must:

  • Be returned within the applicable return period.

  • Be unused and unworn, except where reasonable fitting or inspection is necessary.

  • Be in the same condition as received.

  • Be returned in its original packaging.

  • Include original tags, cards, pouches, boxes and other accessories supplied with the order, where applicable.

  • Not have been altered, repaired, resized or modified.

  • Not show signs of misuse, accidental damage or excessive wear.

All returns are subject to inspection after the product reaches Litchi Jewellery.

A return is not considered final until the returned product has successfully passed inspection.

2. Return Period

Eligible return requests must be raised within 7 days of delivery.

The delivery date will be determined using the delivery status recorded by our courier or logistics partner.

For operational purposes, customers are requested to contact our support team as soon as possible, preferably within 48 hours of delivery, particularly where the product is damaged, defective or incorrect.

Requests raised after the applicable return period may be declined.

3. No Account Required

You do not need a Litchi Jewellery account to raise a return request.

To help us locate your order, you must provide:

  • Order number, and

  • Phone number or email address used when placing the order

We may request additional information where necessary to verify the order or claim.

4. Customer-Initiated Returns

If the product has been delivered correctly and is free from any verified defect or damage attributable to Litchi Jewellery, you may request a return within the applicable return period for reasons including:

  • Change of mind

  • Personal preference

  • Product no longer required

  • Size or fit concerns

  • Product not being suitable for you

  • Any other reason unrelated to an error or defect attributable to Litchi Jewellery

Such returns are considered customer-initiated returns.

₹99 Return Logistics Charge

For customer-initiated returns, a ₹99 return logistics charge will apply.

Litchi Jewellery may provide free delivery on eligible orders; however, free delivery does not mean that subsequent customer-initiated returns are free of logistics costs.

The ₹99 charge represents the applicable logistics cost associated with processing the return.

The charge is payable by the customer and is not refundable.

5. Returns Where Litchi Jewellery Is at Fault

No return logistics charge will be applied where the issue is verified to be attributable to Litchi Jewellery, including:

  • Product arrived damaged.

  • Product has a verified manufacturing defect.

  • Wrong product was sent.

  • Wrong size or colour was sent.

  • Required parts or accessories were missing from the package.

Subject to verification, Litchi Jewellery will arrange the applicable return and/or replacement without charging the customer for the return logistics.

6. Return Request Process

To initiate a return, contact:

Email: litchijewllery@gmail.com

WhatsApp: +91 8291724210

Please provide:

  1. Order number

  2. Phone number or email used for the order

  3. Product name

  4. Reason for return

  5. Photographs or videos where requested

Our customer support team will generally respond within 1–2 working days.

Please do not ship the product back independently. Return instructions will be provided after your request has been reviewed and approved.

7. Evidence & Unboxing Video

Depending on the nature of the request, Litchi Jewellery may ask for photographs, videos, packaging images, shipping-label photographs or other reasonable evidence.

Unboxing Video

For damaged, incorrect or missing-item claims, an unboxing video can be extremely helpful in verifying the condition of the shipment.

However:

An unboxing video is optional and is not a mandatory requirement for raising a claim.

The absence of an unboxing video will never, by itself, be the sole reason for rejecting a legitimate return, replacement or damage claim.

Where an unboxing video is available, Litchi Jewellery may consider it as supporting evidence along with photographs, courier records, packaging condition and other information available to us.

8. Damaged, Defective or Incorrect Products

If you receive an item that is:

  • Damaged upon arrival

  • Defective due to a manufacturing issue

  • Different from the item ordered

  • Missing required parts or accessories

please contact us within 7 days of delivery.

We may request photographs and other supporting information to verify the claim.

Once the issue is verified, Litchi Jewellery may provide a replacement or another appropriate resolution at no return logistics cost to the customer.

Replacement is subject to availability.

If the same product is unavailable, Litchi Jewellery may, at its discretion, provide an alternative resolution such as another available product, Litchi Wallet credit or an applicable refund.

9. Inspection of Returned Products

All approved returns must be handed over to the courier or returned according to the instructions provided by Litchi Jewellery.

Once the returned product is received at our designated facility, it will be inspected.

Litchi Jewellery will generally complete the inspection within 7 days of receiving the returned product.

The inspection may include checking:

  • Product condition

  • Signs of wear or use

  • Physical damage

  • Alterations or modifications

  • Original packaging

  • Tags and accessories

  • Product identity and authenticity

  • Whether the reported issue is consistent with the claim

Once the inspection is successfully completed, the applicable refund, wallet credit or replacement will be processed according to this policy.

A return may be declined if the product does not satisfy the applicable conditions of this policy.

If a claim is declined after inspection, the product may be returned to the customer and applicable shipping charges may apply.

10. Refunds

Once an approved return has been received and successfully inspected, the applicable refund will be processed within 5–7 business days.

Where a refund to the original payment method is applicable, it will be processed to the original payment method used for the order.

The time taken for the amount to reflect in the customer's account may vary depending on the relevant bank, payment gateway or financial institution.

Shipping Charges

Original delivery/shipping charges are non-refundable.

For customer-initiated returns, the applicable ₹99 return logistics charge will also not be refunded.

11. Litchi Wallet

Where Litchi Wallet credit is applicable, the eligible amount will be credited to the customer's Litchi Wallet after the returned product passes inspection.

Litchi Wallet is intended for use on the Litchi Jewellery website.

To access and use Litchi Wallet credit, the customer must sign in or identify themselves using the phone number or email address associated with the original order.

Wallet credit cannot be transferred to another customer or account unless expressly permitted by Litchi Jewellery.

Litchi Wallet credit can be used towards future purchases on the Litchi Jewellery website.

For COD orders, refunds may be issued through Litchi Wallet credit, as there is no original online payment method to which the amount can be automatically refunded.

12. Exchanges

Exchanges are available only for eligible cases, including:

  • Damaged products

  • Verified manufacturing defects

  • Incorrect products received

To request an exchange, contact:

litchijewllery@gmail.com

within the applicable period.

Please provide your order number, details of the issue and the replacement product or size requested.

Once approved, we will provide return instructions.

The replacement will be dispatched after the original product has been received and successfully inspected, subject to availability.

13. Size & Fit Exchanges

If you are not satisfied with the fit of your purchase, Litchi Jewellery offers a size/fit exchange within 3 days of delivery.

A ₹125 shipping charge applies to size and fit exchanges and is payable by the customer.

The product must be unused, unworn beyond reasonable fitting, and returned in its original condition and packaging.

Size exchanges are subject to availability.

A size/fit issue is considered a customer-initiated request and is therefore not treated as a manufacturing defect.

14. Earrings

For hygiene reasons:

Worn Earrings

Earrings that have been worn are non-returnable and non-exchangeable.

Unworn Earrings

Unworn earrings may be eligible for return within the applicable 7-day return period, provided they satisfy all other requirements of this policy and are returned in their original condition and packaging.

Where the customer is returning an unworn earring for a reason unrelated to a defect or Litchi Jewellery error, the ₹99 customer-initiated return logistics charge applies.

15. Non-Returnable Products

The following products are not eligible for return or exchange:

  • Customised or personalised products

  • Worn earrings

  • Items purchased during a sale, where specifically marked as non-returnable

  • Products altered, resized, modified or repaired by the customer

  • Products damaged after delivery due to customer handling or misuse

  • Products showing excessive signs of wear

  • Products returned without required original packaging or accessories

This does not affect an eligible claim where the product is verified to have arrived damaged, defective or incorrect, subject to the terms of this policy.

16. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been shipped, cancellation is no longer possible.

To request a cancellation, contact:

Email: litchijewllery@gmail.com

WhatsApp: +91 8291724210

Please provide your order number.

Cancellation requests are not considered confirmed until acknowledged by Litchi Jewellery.

If the order has already entered the fulfilment, packing or shipping process when the cancellation request is received, Litchi Jewellery may be unable to cancel the order.

Prepaid Orders

For an approved cancellation of a prepaid order, the eligible refund will be initiated after the cancellation has been processed by Litchi Jewellery.

The refund will generally be processed within 7 business days from the date the cancellation is processed from our end.

The time taken for the refund to reflect in the customer's account may vary depending on the bank, payment gateway or financial institution.

17. Warranty

Separately from our return policy, every Litchi Jewellery piece carries a 1-month warranty against tarnishing and corrosion from the date of delivery.

If your jewellery experiences premature tarnishing or corrosion during the warranty period, contact:

litchijewllery@gmail.com

Please provide:

  • Order number

  • Clear photographs of the product

  • Description of the issue

  • Any other information reasonably requested by our team

The claim will be reviewed before a warranty resolution is provided.

18. Jewellery Care & Warranty Conditions

To maintain the condition and finish of your jewellery, we recommend:

  • Avoid direct contact with perfumes, deodorants and cosmetics.

  • Remove jewellery before bathing or swimming.

  • Avoid prolonged exposure to water and moisture.

  • Keep jewellery away from household chemicals and cleaning agents.

  • Remove jewellery during workouts or activities involving excessive sweating.

  • Store jewellery in a dry place when not being worn.

  • Keep individual pieces separated to minimise scratches and friction.

  • Clean gently using a soft, dry cloth where appropriate.

Failure to follow reasonable jewellery-care instructions may affect the warranty assessment.

The warranty does not cover:

  • Normal wear and tear

  • Scratches or surface marks caused by use

  • Accidental damage

  • Physical impact

  • Misuse or improper handling

  • Exposure to chemicals, perfumes or cosmetics

  • Excessive moisture or prolonged water exposure

  • Improper storage

  • Alterations or modifications

  • Repairs performed by third parties

  • Damage caused after delivery

19. Manufacturing Defects

Manufacturing defects must be reported within 7 days of delivery.

Examples may include:

  • Faulty or jammed clasp

  • Broken link caused by a manufacturing fault

  • Structural defect

  • Other manufacturing-related faults present in the product

Normal wear and tear, accidental damage or damage resulting from use is not considered a manufacturing defect.

All manufacturing-defect claims are subject to verification.

20. Fraudulent or Abusive Claims

Litchi Jewellery reserves the right to investigate unusual, repeated or potentially abusive return, replacement or refund requests.

This may include, but is not limited to:

  • Repeated returns of the same type

  • Products returned in substantially different condition

  • Missing components

  • Product substitutions

  • Altered or tampered products

  • False damage or defect claims

  • Misrepresentation of the reason for return

Where reasonable evidence indicates misuse of the return or refund process, Litchi Jewellery may decline the request and may restrict future return privileges, subject to applicable law.

21. Final Inspection & Resolution

A return, exchange, replacement or warranty claim is not considered approved solely because a request has been submitted.

Approval is subject to verification and, where applicable, physical inspection of the returned product.

Litchi Jewellery will determine the appropriate resolution based on:

  • The reason for the request

  • Evidence provided

  • Product condition

  • Inspection results

  • Product availability

  • The terms of this policy

Our decision following reasonable verification and inspection will be final, subject to applicable consumer laws and regulations.

22. Important Information

Please retain your product, original packaging, shipping materials and any supporting photographs or videos until your request has been completely resolved.

Do not send any product to Litchi Jewellery without receiving return instructions from our customer support team.

Litchi Jewellery is not responsible for products sent to an unauthorised address or returned without prior approval and instructions.

Contact Us

For returns, replacements, exchanges, cancellations or warranty claims:

Litchi Jewellery

Email: litchijewllery@gmail.com

WhatsApp: +91 8291724210

Customer Support Response Time: 1–2 working days

Please include your order number in your first message so that our team can assist you efficiently.