Refund policy

Return
1) Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2) Initiating a Return: To initiate a return, please contact our customer support team at litchijewllery@gmail.com within 48 hours of receiving your order. Please provide your order number and reason for the return.
3) Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4) Refunds: Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.

7-Day Replacement Policy

We want you to love your purchase! If you receive a product that is damaged, defective, or incorrect, we’ve got you covered with our hassle-free replacement policy.

1. Eligibility for Replacement

You are eligible for a free replacement within 7 days of delivery if:

  • The item arrived damaged or defective.

  • You received the wrong item, size, or color.

  • The item has missing parts or accessories.

Note: Items must be unused, unworn, and returned in their original packaging with all tags attached.

Exchanges
1) Eligibility: Exchanges are available for items that are defective, or damaged upon receipt, or if you received the wrong item.
2) Initiating an Exchange: To initiate an exchange, please contact our customer support team at litchijewllery@gmail.com within 48 hours of receiving your order. Please provide your order number, details of the issue, and the item you wish to exchange it for.
3) Exchange Process: Once your exchange request is approved, we will provide you with instructions on how to return the item. Upon receiving the returned item, we will promptly ship out the replacement

4)Exchange
If you're not happy with the fit of your purchase, we offer exchanges within 3 days of delivery date. Shipping is externally charged ₹125.

Non-Returnable Items
Certain items are not eligible for return or exchange, including:

-Customized or personalized items
-Earrings (for hygiene reasons)
-Items sold during a sale
-Items under ₹99

Contact Us
If you have any further questions or need assistance with your return or exchange, please contact our customer support team at litchijewllery@gmail.com. We're here to help!